Privacy policy
The present Privacy Policy is developed by Protelion Research and Development Center, LLC (hereinafter also referred to as “Protelion R&D,” “We,” and “the Company”), address: 4-87 Malkhasiants street, Yerevan, Armenia. This Privacy Policy describes how the Company collects, uses, and discloses your personal information as a data processor, whenever you contact the Company, use its services, or visit its Web Site. This Privacy Policy is governed by the legislation of the Republic of Armenia. This Policy and all the conditions outlined on the Web Site have the meaning as set forth in the Law of the Republic of Armenia “On Protection of Personal Data.”
We therefore ask you to take note of this Privacy Policy and if necessary, to print it out or save it.
Personal data is all data with which you can be personally identified. Your personal data may be processed for various purposes. Basically, the data processing operations by Protelion R&D can divide into the following areas of application:
- General information on data protection, data processing procedures and data subject rights, which applies to all data processing procedures carried out for us.
- In connection with the website https://proresearch.am/en/ (hereinafter referred to as “Website”) or comparable external online presences, such as our social media profiles (“Website and external online presences hereinafter also referred to collectively as “Internet Presences”), we process data of the visitors which are exchanged between their internet-capable end devices and the server operated by us, as well as data which are communicated to us in the context of the use of the website.
- For the purpose of processing or initiating contracts, we process the necessary data of our customers and interested parties.
Data of our business partners or suppliers are used exclusively for the direct placing, processing or execution of orders.
Which Personal Data Are Processed and From Which Sources?
Origin of Personal Data
We mainly process the data that we receive directly from the data subjects in the course of a business initiation or in the course of the business relationship.
Via our Website, we process data that we receive during your visit to the Website or that you actively communicate to us when using the Website, e.g. when using our contact form. Other data is automatically collected by our IT systems when you visit the Website. These are mainly technical data (e.g. Internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter our Website.
Personal Data
Among the personal data that we regularly process are personal master/contact data such as: First and last name, address, e-mail address, telephone number, position in the company.
In addition, we also process the following additional personal data depending on the order/service:
- address data: street, house number, address additions (if necessary), postcode, city, country
- contact data: telephone number(s), e-mail address(es)
- registration data: Information about the service through which you have registered; timing and technical information about registration, confirmation and deregistration; data provided by you when registering.
- offer data
- access data: date and time of the visit to our service; the page from which the accessing system accessed our site; pages called up during use; data for session identification (session ID); in addition, the following information of the accessing computer system: Internet protocol address (IP address) used, browser type and version, device type, operating system and similar technical information.
- information on the type and content of our business relationship such as contract data, order data, sales and document data, customer and supplier history, consulting documents.
- advertising and sales data,
- documentation data (e.g. consultation protocols, data from service meetings or support cases),
- information from your electronic dealings with us (e.g. IP address, log-in data),
- other data that we have received from you in the context of our business relationship (e.g. in discussions with customers),
- CV
- the documentation of declarations of consent
Who Receives My Data?
At Protelion R&D, those employees or organizational units who need your data to fulfil our contractual and legal obligations or to process or pursue our legitimate interests receive it.
Your data will be forwarded to companies for the initiation or execution of a contractual relationship. This applies to the following recipients or recipient categories:
- IT service providers (e.g. email service providers, web hosting companies)
- Sales partners
- Advertising partners
- Insurance companies
- Banks
- Payment service providers
- Shipping and logistics service providers
- Credit agencies
- Accountants
- Tax and legal advisers
If we use a service provider, we shall nevertheless remain responsible for the protection of your data. Insofar as required by law, contract processors are contractually obliged by means of an order processing agreement to treat your data confidentially and to process it only within the scope of providing the service. The processors commissioned by us will receive your data insofar as they require the data to perform their respective services.
Your data will only be transferred to state institutions and authorities or collected for this purpose within the framework of mandatory national legal provisions or if you have commissioned us to do so.
How long will my data be stored?
Your personal data will only be used for the purpose for which you provided it to us or for which you gave us your consent and will be stored until this specific purpose has been fulfilled. After complete processing of the purpose, or as soon as you request us to delete your data, your data will only be stored as long as it is necessary due to statutory limitation periods or retention periods (in particular tax and commercial law nature).
However, the data will be deleted at the latest after expiry of all time limits unless you have expressly consented to further or other use. You can also assert rights during the retention periods, such as blocking your data.
Your data will be erased or blocked by us as soon as the purpose of storage no longer applies or you request us to erase it.
Use of our internet presences
You can visit our Websites and use them for information purposes without having to provide any personal details. In this case, we process personal data of our users only to the extent necessary to provide a functional Website and our content and services or to the extent that cookies used on the Website provide us with personal information when visiting the Website.
Provision of the Website and Creation of Log Files
Description of Data Processing
Each time you access our Website, our system automatically collects data and information from the computer system of the accessing computer, which your Internet browser automatically transmits to us or our web host (so-called log files). These server logfiles contain IP addresses or other data that enable an assignment to a user. The following information is collected:
• IP addresses • Date and time of the server request • Description of the type and version of the web browser used • Operating system used • requesting domain (referrer URL) • the address (URL) of the previously visited page (referrer URL) • the host name and IP address of the device from which access is made
Prior to storage, each data set record is anonymised by our web host immediately upon collection by changing the IP address, in order to ensure a high level of data protection. Therefore, the server log files themselves do not contain any IP addresses in explicit form or any other data that would allow them to be assigned to a certain user. This data is not stored together with other personal data of the user.
Duration of Storage / Right to Object and Erasure
Data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. In the case of the collection of data for the purpose of providing the Website, this is the case when the session in question has ended.
The collection of data for the provision of the Website and the storage of data in log files is mandatory for the operation of the Website. Consequently, there is no possibility for the user to object.
Use of Cookies
Description of Data Processing
Our Website uses cookies or similar methods and collects, processes and uses usage data (e.g. access times, visited websites) or meta and communication data (IP address, device information).
Cookies are text files with a characteristic string of characters that are stored in the Internet browser or by the Internet browser on the user's computer system and which enable the browser to be uniquely identified when the offer is called up again. If a user calls up a Website, a cookie can be stored on the user's operating system. A cookie contains a characteristic string of characters. The use of these cookies serves to make a website more user-friendly, effective and secure.
Duration of Storage / Right to Object and Erasure
As Cookies are stored on the user's computer and transmitted to our site by the user. Therefore, you as a user have full control over the use of cookies.
If cookies are deactivated for our Website, it is possible that not all functions of the Website can be used to their full extent.
Statistical analysis of the website
Google Analytics
Description of data processing
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: “Google”).
Google Analytics also uses cookies. The information generated by a Google cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. Google processes the data and we receive reports about your user behaviour.
We inform you that this website uses Google Analytics exclusively with the extension “anonymizeIp()”. Your IP address is thus not stored in full and is shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. The identification of the visitor to the website is excluded. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
For more information on the processing of data by Google, please read Google's privacy policy: https://policies.google.com/privacy?hl=de.
Contractual relationships with customers and business partners
Am I obliged to provide data?
If we use data in the context of initiating or fulfilling a contract with a customer, business or cooperation partner, our interest in handling your data lies in enabling and maintaining the exchange with the customer or the respective business or cooperation partner, typically in the context of a contractual or other relationship. If you act as a contact person - typically in your function as an employee at these companies - you usually do not have an overriding opposing interest, insofar as this interaction with us is part of your area of responsibility, so that a right to object is regularly ruled out.
Miscellaneous
Protelion R&D undertakes to observe the personal data confidentiality in compliance with the applicable laws.
For questions regarding data protection, please contact us by email info@proresearch.am.
Due to the further development of our Website or our offers as well as due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access the current data protection declaration on our Website at any time and print it, if necessary.